Privacy Policy & Data Protection

1. Introduction & Overview

The Ethiopian Travel Agents Association (ETAA) operates the official digital governance portal and accredited member directory accessible at https://www.etaa.et. ETAA is committed to protecting the privacy, security, and integrity of personal and professional information provided by member travel agencies, trade partners, and event attendees.

This Privacy Policy outlines how we collect, process, store, and safeguard your data when you visit our website, apply for membership accreditation, renew annual dues, or register for official Ethiopian travel trade summits and conventions.

2. Information We Collect

We collect personal and organization information necessary to maintain national travel agent standards and provide association services:

• Agency & Business Credentials: Travel agency business name, trade license numbers, ministry registration certificates, office address, city, and official domain website.
• Key Contact Person Information: Full name, executive designation, official email address, telephone numbers, and profile identification picture.
• Membership Accreditation Data: Subcategory classifications (IATA Go standard, IATA Go lite, IATA Easy pay, Non-IATA, Corporate Partners).
• Payment & Transaction Records: Transaction IDs and payment confirmation status processed via integrated gateways (Chapa Financial Technologies ETB checkout, Telebirr, or direct bank transfer receipts). Note: ETAA does not store raw credit card CVV numbers.
• Event Registration Data: Attendee name, organization, position, ticket passes, and special event requirements.

3. How We Use Your Information

Your information is used strictly for legitimate association governance, accreditation, and industry promotion:

• Publishing verified accredited member profiles on the public ETAA directory (www.etaa.et/directory).
• Processing annual membership renewals, badge accreditations, and issuing official digital certificates.
• Verifying active member status when registering for ETAA-sponsored trade fairs, B2B summits, and international aviation/travel conventions.
• Communicating critical policy updates, government aviation & travel regulations, and security advisories.

4. Information Sharing & Third Parties

ETAA never sells, rents, or monetizes member data to third-party commercial marketers. Information is disclosed only under the following limited circumstances:

• Public Directory Publishing: Approved member agency contact info is displayed in the public directory to connect travelers with accredited travel agents.
• Regulatory Authorities: Shared with the Ministry of Tourism Ethiopia, Ethiopian Civil Aviation Authority, or IATA when required by national aviation and travel laws.
• Secure Payment Processors: Transaction parameters sent to Chapa payment gateway (PCI-DSS compliant) for processing ETB digital payments.

5. Data Security & Retention

We implement industry-standard technical and organizational security measures, including 256-bit SSL/TLS encryption for all website communications, role-based database access controls for administrators, and continuous security monitoring.

Member records are retained for the duration of active membership and as mandated by Ethiopian commercial tax and association recordkeeping regulations.

6. Your Rights & Secretariat Contact

Accredited members have the right to inspect, update, or correct their contact person details and agency information at any time via the Member Portal or by submitting a written request to the ETAA Secretariat.